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For security reasons there’s no way to recover the Lock Account Password. The unique solution for the Administrator is to delete the Lock from the Account (see in the App: Advanced, Locks, Delete a Lock), and then re-add it again by using the proprietary Master Card (see in the App: Advanced, Locks, Add a Lock).
The Lock Account Password is stored in the most secure place, inside the lock. It is strictly related to each lock and can differ from lock to lock, depending on Administrator’s choice. It also differs from Account to Account when different Remote Administrators manages the same lock (Guest Accounts). That’s why to change it you need to Login to the specific lock, enter the Administrator Account settings and change the Lock Account Password.
Even if someone succeeds to enter your Argo Account, the hacker cannot perform any operation to the Lock since the Account Lock Password is required. And this password is stored in the most secure place: inside the lock. The Account is only used as a tunnel.
Yes, anyone can open an Argo account. It is just required a valid e-mail address and a free-choice password. For example: an administrator invited by the owner must necessarily register an Argo account, even if he does not own any system. This in order to be able to manage the lock to which he has been invited.
No, all Bluetooth 4 compatible phones are automatically compatible with Bluetooth 5.0.
Aries Electronic Trim Set
If the battery is empty, replace it.
Check the connection cable between the external and the internal plaque too see if it is disconnected.
Replace the electronic trim set if there is an electronic board malfunction.
If the battery is very low, replace it.
Check the installation for an issue.
Replace the electronic trim set if there is an electronic board or mechanic malfunction.
Check if Passage Mode function is ON, and disable it by software.
Check the installation for an issue.
Replace the electronic trim set if there is an electronic board or mechanic malfunction.
Libra Electronic Cylinder
If the battery is disconnected or empty, check its connection or replace it.
Check the connection cable between the external and the internal plaque too see if it is disconnected.
Replace the electronic trim set if there is an electronic board malfunction.
If the battery is low, replace it.
Replace the electronic know if there is an electronic board or mechanic malfunction.
X1R Smart Electromechanical Motorized Locks
Check if the door is properly close and if it is correctly aligned.
Check by key that bolts correctly enter into strike holes with enough play and space.
Check that the lock, when the door is open, correctly works by mechanical key and electronically by door sensor contact.
Check if the connecting rods are not blocked and have a play of at least 1 millimetre. Try the lock with rods disconnected.
Check if the X1R Smart version in the Advanced menu corresponds to the lock code reported in the lock case label.
Disable the Passage Mode or the Scheduled Passage Mode.
Unlock or disconnect the remote opening button.
Unlock the latch.
Disable Block Standard User function by Argo app.
Check if the Bluetooth module cable is intact and well connected, on both sides.
Replace the Bluetooth module.
F9000
If the key LED does not flash green after holding down key button for 3 seconds replace the battery.
If there is something that blocks the keyway, remove the object blocking the keyway.
If the key is having the same problem on other cylinders, repair/replace the key. If it doesn’t, repair/replace the cylinder.
If another key is having the same problem on the cylinder, repair/replace the cylinder. If it doesn’t, repair/replace the key.
If the key flashes 7 times (fast), update the key.
If they key flashes 3 times (fast), heat up the key, by holding it in your hands.
If the key flashes 3 times (slow), synchronise the key.
If the key flashes only 1 time, replace the battery.
If the key cannot open the door, even though it has been synchronised, contact VT Local Admin or ISEO/Locken.
If the battery level is medium (green and red) or less than medium (red), replace the key battery or try with another key.
If the access to the history of the key in LSA is denied or there is no event found, repair/replace the key.
If there is no other way to open from the other side, clean/ lubricate the lock. If the problem remains, unmount the lock or drill the cylinder.
If the cylinder unlocks when the door is opened, check the lock and the door. If it does not, clean/ lubricate the lock. If the problem remains, remove the cylinder from the lock.
If the cylinder unlocks when out of the lock, check cylinder-lock interaction and remove any element that might block the mechanism.
If the cylinder does not unlock when out of the lock, repair/replace the cylinder.
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