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Our team of experts is at your service to deliver the support you require, providing hands-on assistance and flawless after-sales support for Connected products and systems. All your frequently asked questions, tutorials, technical materials, and F.A.Q. are always at your disposal.
F.A.Q.
Aries Electronic Trim Set

  • If the battery is empty, replace it.
  • Check the connection cable between the external and the internal plaque too see if it is disconnected.
  • Replace the electronic trim set if there is an electronic board malfunction.

  • If the battery is very low, replace it.
  • Check the installation for an issue.
  • Replace the electronic trim set if there is an electronic board or mechanic malfunction.

  • Check if Passage Mode function is ON, and disable it by software.
  • Check the installation for an issue.
  • Replace the electronic trim set if there is an electronic board or mechanic malfunction.
Argo App

For security reasons there’s no way to recover the Lock Account Password. The unique solution for the Administrator is to delete the Lock from the Account (see in the App: Advanced, Locks, Delete a Lock), and then re-add it again by using the proprietary Master Card (see in the App: Advanced, Locks, Add a Lock).

The Lock Account Password is stored in the most secure place, inside the lock. It is strictly related to each lock and can differ from lock to lock, depending on Administrator’s choice. It also differs from Account to Account when different Remote Administrators manages the same lock (Guest Accounts). That’s why to change it you need to Login to the specific lock, enter the Administrator Account settings and change the Lock Account Password.

Even if someone succeeds to enter your Argo Account, the hacker cannot perform any operation to the Lock since the Account Lock Password is required. And this password is stored in the most secure place: inside the lock. The Account is only used as a tunnel.

Yes, anyone can open an Argo account. It is just required a valid e-mail address and a free-choice password. For example: an administrator invited by the owner must necessarily register an Argo account, even if he does not own any system. This in order to be able to manage the lock to which he has been invited.

No, all Bluetooth 4 compatible phones are automatically compatible with Bluetooth 5.0.