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Information on the processing of personal data

Welcome to our website iseo.com

ISEO SERRATURE S.P.A. (hereinafter referred to as "ISEO"), C.F. and P. IVA 08499190018, with registered office in Pisogne (BS), Via S. Girolamo n. 13, is the data controller of your personal data.

Hereinafter, you will find the main information on the processing of your personal data in relation to your navigation of iseo.com and the use of the services offered through it.

Our duty and your privacy.

For detailed information on how ISEO handles your personal data, please read the following information pursuant to Art. 13 of EU Regulation 2016/679, which applies to you if you are visiting our website, if you request information about our products, if you need to get in touch with us, if you are a subscriber to our newsletter, or if you are interested in job opportunities at ISEO.

When and how do we collect your personal data?

Your data may be collected either by means of your specific communication by filling in information request forms or subscribing to our newsletters, including by e-mail, or if you are interested in a job position, or automatically when using the website.

What types of data do we collect?

  • Identifying data

Your full name, your address, your city, your country/province of origin, your professional qualification, your company.

  • Contact information

your e-mail address, telephone number, mobile phone number.

  • Further data

Your Curriculum Vitae and its content, the type of project you are working on, our products you are interested in.

Data on the use of iseo.com

Your navigation path within the website, your views of products and services, page loading and response times, download errors, navigation duration, behaviour, your IP address, browser type and version, time zone, operating system, etc.

Why do we collect your data?

We can only process your data if there is a legal basis that allows us to do so. We process your personal data for the following reasons:

  • Use of the site and management of services

The data are processed to enable the performance of the services offered on the website. In this case the legal basis from the legitimate interest pursuant to art. 6 lett. f) EU Regulation 2016/679.

  • Customer support and enquiries

To carry out customer service, to answer Your enquiries, to allow You to download documentation and to invite You to trade fairs and events. In this case the legal basis is the contract and your consent according to Art. 6 lett. a) EU Regulation 2016/679.

  • Marketing

The data are processed for sending advertising material and newsletters by email, for carrying out commercial information activities, by phone, SMS, email, as well as by traditional means on ISEO's promotional and commercial initiatives, for prize operations, for carrying out market research and surveys to detect customer satisfaction. In this case the legal basis is the contract and your consent pursuant to art. 6 lett. a) EU Regulation 2016/679

  • Job opportunities

The data are processed for the selection of new personnel, so that ISEO can get in touch with candidates interested in the job opportunities offered by ISEO. In this case the legal basis is the contract and your consent pursuant to art. 6 lett. a) EU Regulation 2016/679

How do we process your data?

Your data is processed mainly electronically and, in some cases, also on paper. Your data will not be subject to automated decisions.

Your choices and your rights.

  • You can decide not to provide us with your data

In this case, you can continue to browse our site, but we will not be able to provide you with the services we offer, including newsletters, technical support, information requests, quotations and sending material.

  • You can deactivate cookies by changing your browser settings

You can block cookies by setting your browser to prevent them from being stored. You can also delete cookies directly from your browser settings. If you disable cookies, you can continue to browse our site, but some of our services may not function properly. You can find out more at cookie policy .

  • You can ask us not to use your data for marketing reasons

We will inform you of our intention to use your data for marketing purposes and (where applicable) of the involvement of third parties. You may revoke your consent to receive promotional messages by clicking on the appropriate link in any communication from us or by sending us an e-mail to the following address: privacy@iseo.com

What are your rights?

  • You have the right to access information about yourself

This includes the right to ask us for further information regarding:

  • the categories of data we process;
  • the purposes of the processing;
  • the categories of possible recipients to whom the data may be disclosed;
  • the data retention period or, absent that, the criteria for determining that period;
  • other rights concerning the use of your data.

We will respond within one month of your request, unless the rights and freedoms of others are affected or there are legal obligations that prevent us from doing so. We will inform you if we are unable to comply with your request for such reasons.

  • You have the right to have your data corrected if inaccurate or outdated or to have your personal data deleted (right to be forgotten)

You may, at any time, ask us to rectify or erase your personal data in our possession, if the storage of your personal data is no longer necessary for the purposes of the processing.

  • You have the right to object to the processing of your personal data by us

You can always turn to the Supervisory Authority to lodge any complaints you may have. Before doing so, contact us at privacy@iseo.com: we will be happy to solve any problems you may have concerning the processing of your personal data.

  • You have the right to object to the use of your data by automated decisions, including profiling

Even if we do not carry out such automated processing, we remind you that you always have the right to object to such activities.

  • You have the right to request the restriction of the processing of your data

You may request the restriction or blocking of your personal data in our possession if you decide to exercise the above rights.

  • You have the right to transfer your data to another operator (data portability)

We will provide you with a copy of your data in interoperable format in case you want to transfer them to another operator, if technically feasible.

  • We guarantee your rights even if your personal data is processed by third parties on behalf of ISEO

We also legally bind third parties who may process your data on our behalf to ensure that requests relating to the exercise of your rights will be forwarded to them without undue delay.

You can always exercise your rights by sending us an e-mail to the following address: privacy@iseo.com.

What level of security do we adopt to process your data?

We guarantee that your data is processed with the utmost security: we have, in fact, adopted suitable physical, IT and organisational measures to ensure the protection of your data. Iseo continuously evaluates and improves its security systems in order to always guarantee you the highest level of protection of your data.

If you feel you have suffered a breach of your data, please contact us immediately at: privacy@iseo.com

Where are your data stored?

Your data will always be stored within the European Union. Should it become necessary to transfer your data to a country outside the EU, provided that such country of destination or transit of data ensures an adequate level of protection of your personal data, we will inform you thereof. Even in such a case, we will take all appropriate measures to ensure maximum protection.

Who can access your data?

Your data may be communicated to other companies controlled by and/or connected with ISEO in Italy, or in the European Union depending on your choice of country of your first access. This will take place on the basis of specific agreements existing between the companies of the Iseo Group.

In order to carry out our activities we need to make use of third parties, appointed as external data controllers by an agreement pursuant to Article 28 Regulation 2016/679:

These third parties are essential for performing certain services, communicating with customers, managing e-mails, etc. We only share your data with them when it is necessary to ensure maximum functionality of our services and to ensure that appropriate security measures are taken to protect your personal data.

Within the Iseo Group all personnel who may have access to your data will be authorised and trained in advance.

How long will we keep your data?

We will store your personal data in accordance with legal obligations. For enquiries we will only use your data to fulfil the purpose of the service you have requested. For promotional activities directed at you we will store your data until you revoke your consent. Data for recruitment and selection purposes will be kept for a maximum of 1 year.

Contact

Requests referred to in this notice may be submitted in writing to our office or by e-mail to privacy@iseo.com.

The Data Protection Officer (DPO) is the person responsible for providing feedback to the data subject and can be contacted at dpo@iseo.com.

We would like to remind you that you will, in any event, have the right to lodge a complaint directly with the supervisory authority, identified as the Data Protection Authority.

Thank you for reading this policy, which we have tried to make simple, clear and transparent. This policy may change in the future: we invite you to periodically consult this section to stay up to date on how we process your data.

Date of issue: 4th March 2024