Information on the processing of personal data

Personal data processing policy

Welcome to our app "Argo"

ISEO SERRATURE S.P.A. (hereinafter "ISEO"), tax code and VAT No. 08499190018, with registered office in Pisogne (BS), Via S. Girolamo 13, as data controller, ensures the protection of your personal data and respect for your privacy.

Below you will find the main information on the processing of your personal data in relation to your using of our app “Argo” and the services provided.

Our duty and your privacy

For detailed information on how ISEO manages your personal data, we invite you to read the following information that concerns if you are using our app.

When and how do we collect your personal data?

The collection of your data can take place either automatically while using the app or through your specific communication, also via e-mail.

What types of data do we collect?

Contact information. Your name and surname, your e-mail address, your city, your country/province of origin and your telephone number.

Why do we collect your data?

We can only process your data in the presence of a legal basis that allows us to do so. Here's why we process your data:

• App usage and service management. The data is processed to allow execution of the services provided on the app. In this case, the legal basis consists of the contract and legitimate interest.
• Customer support and information requests. To provide customer service, to respond to your requests for information In this case, the legal basis consists of the contract.

How do we process your data?

Data processing takes place mainly with electronic and, in some cases, also paper means.

Your choices and your rights.

You can decide not to provide us with your data. In this case, you can continue to use our app, but we could not be able to provide you with the services we offer.

What are your rights?

You have the right to access information concerning you. This entails the right to ask us for further information regarding:

• the categories of data we process;
• the processing propose;
• the categories of any recipients to whom the data could be communicated;
• the data retention period or, in its absence, the criteria for determining such period;
• the other rights concerning the use of your data.

We will respond within one month of your request, unless this affects the rights and freedom of others or if there are legal obligations that prevent us from doing so. We will inform you if we are not able to fulfil your request for such reasons.

You have the right to have your data corrected if inaccurate or outdated.

You have the right to obtain the deletion of your personal data (right to be forgotten). You may, at any time, ask us to delete your personal data in our possession if its retention is no longer necessary for the processing purposes.

You have the right to object to the processing of your personal data carried out by us. You can always contact the Supervisory Authority to lodge any complaints. Contact us before doing so: we will be pleased to solve any problems related to the processing of your personal data.

You have the right to object to the use of your data through automated decisions, including profiling. Even if we do not do this, we remind you that you will always have the right to object to such activities.

You have the right to request the restriction of processing of your data. You may ask for the restriction or blocking of your personal data in our possession in the event that you decide to exercise the aforementioned rights.

You have the right to transfer your data to another operator (data portability). We will provide you with a copy of your data in an interoperable format should you want to transfer it to another operator, if technically possible.

We guarantee your rights even if we process your personal data on behalf of third parties

If we process your data on behalf of third parties, we guarantee that requests relating to the exercise of your rights will be transmitted to the same without undue delay.

You can always exercise your rights by sending an e-mail to the following address: privacy@iseo.com

What level of security do we adopt in processing your data?

We guarantee that your data is processed in utmost security: we have, in fact, adopted physical, IT and organisational measures to ensure the protection of your data.

If you have the perception of having incurred a violation of your data, please contact us immediately at: privacy@iseo.com

Where is your data stored?

Your data may be communicated to other subsidiaries and/or affiliates of ISEO in Italy, in the European Union or to countries outside the Union, provided that the laws of the country of destination or transit of data ensure an adequate level of personal data protection. Also in this case, we will adopt all the appropriate measures to guarantee utmost protection.

Third parties that may process your data:

We will retain your personal data in compliance with legal obligations. For requests for information, we will use your data for the duration of contract.

Third parties that may process your data:

To carry out our online business we need to use third parties to perform certain services, communicate with customers, manage e-mails, etc. We share your data with them only when necessary to ensure maximum functionality of our services and ensuring the adoption of adequate personal data protection security measures.

For further information, please contact us at: privacy@iseo.com

Thank you for reading this policy which we have tried to make simple, clear and transparent. This policy may change in the future: we invite you to periodically consult this section to be always updated on how your data is processed.

Contact

Requests referred to in this notice may be submitted in writing to our office or by e-mail to privacy@iseo.com

The Data Protection Officer (DPO) is the person responsible for providing feedback to the data subject and can be contacted at dpo@iseo.com